Chanz was established with a specific aim in mind: to become the most thrilling online casino on the internet by incorporating social gaming. The approach of emphasizing the social aspect while playing has been attempted several times before. However, no casino has truly succeeded with it so far. Is Chanz now the first online casino that has triumphed over this major challenge?
Chanz, launched in 2015, is a relatively new casino. Establishing oneself in the fiercely competitive casino market has become a Herculean task, yet Chanz has successfully tackled this challenge and carved out a unique niche that no other online casino has occupied thus far.
From the moment you first glance at it, it becomes evident that we are dealing with a casino that not only possesses a unique style but also leaves a lasting impression on players. Chanz, incidentally, obtained its license from the Estonian Tax and Customs Board. The casino itself is also owned by a company from Estonia, which accounts for the licensing. However, our readers are typically unfamiliar with licenses from Estonia. Nevertheless, we can assure our readers that Estonia operates with the utmost seriousness and strict regulations must be met in order for a casino to obtain a license. Many of the regulations in Estonia are comparable to those of the Malta Gaming Authority (MGA) or the UK Gambling Commission.
Approaching things differently doesn't necessarily mean making them better. However, Chanz's emphasis on social gaming does promise an intriguing idea. We were definitely ready to give Chanz a chance to prove that this online casino can bring new impulses to the industry. A glance at the homepage was already very promising. As always, we didn't let ourselves be deceived by the first impression and delved into the details to thoroughly examine Chanz. So let's dive into our Chanz Casino Review.
Chanz website
Design, customer-friendliness, and user-friendliness
Not surprisingly, everything on Chanz's website appears fresh, modern, and new. Naturally, the entire web presence is responsive, allowing for complete smartphone usability. However, there are a few minor design flaws that will hopefully be addressed in the future. For instance, the display of the current winners has not been cleanly separated from the rest of the content when viewed in fullscreen mode.
What we appreciate about the site is that Chanz has structured it more like an app rather than a regular website. Everything fits together nicely and flows seamlessly in an incredibly intuitive manner - a job well done. The games are neatly organized, and we can also choose them by categories. The social elements are prominently placed and can be activated with just a click of a mouse. There is an open chat box that invites interaction with other players and support, and the latest bonus offers and promotions are also highlighted effectively.
Overall, Chanz is quite impressive when it comes to user-friendliness, with a strong emphasis on visual aesthetics. All things considered, the platform presents itself in an impressive fashion, ensuring that the user experience is top-notch and not compromised in any way. The focus on design and appearance is given due attention, further enhancing the overall appeal.
Chanz bonus offers
In the past, complete welcome packages used to be the norm in online casinos. However, the industry has now shifted towards deposit bonuses upon registration and first deposit. Chanz, on the other hand, adheres to tradition and not only offers a cash bonus on the deposit but also throws in a handful of free spins.
The initial deposit operates, as is customary in the industry, with a 100 percent bonus up to a maximum of 100 euros. However, caution must be exercised here, as this bonus is only granted in conjunction with a specific bonus code, which is currently "CHANZ1". Since the code can naturally change as well, every player should check the official casino site with promotions before making the first deposit.
But there are additional perks available: By using the bonus code "CHANZ2," you can receive a total of 50 free spins on your second deposit, and with "CHANZ3" on your third deposit, you'll get another 50 free spins. If you make a fourth deposit, you'll receive a small cash bonus of 20 euros with the code "CHANZ4," along with an additional 150 free spins, although these are limited to the game Starburst by NetEnt. Starburst may not be a classic, but it is certainly a game with a large following and great winning opportunities. All bonuses must be wagered 35 times in total to meet the withdrawal requirements. With these wagering conditions, Chanz can be found in the top third of the industry – a fair deal that applies only to the bonus itself and not the deposit amount.
Chanz, however, is renowned not only for its deposit bonuses but also for consistently offering new promotions. Thus, every player should diligently monitor their email inbox as, following registration with Chanz, enticing offers frequently land in their mailbox. Furthermore, Chanz's Facebook page provides updates on free spins and exclusive special bonuses. In addition to all of this, Chanz also offers a loyalty system.
However, the loyalty system does away with points awarded for playing. Instead, we are rewarded for informing our acquaintances and friends about Chanz's good deals. As a promotional bonus, we receive 25 euros for each friend who signs up through our referral. Furthermore, each sign-up also increases our so-called VIP level, which, the higher it is, grants us even better deals and promotions.
Live-Casino
When promoting themselves as a "social casino," they naturally rely on live casino action. However, they lack a partner that other online casinos always eagerly bring on board: Evolution Gaming. Nevertheless, NetEnt, being a developer with a reputable presence in the live casino sector, can fill the gap created by the absence of Evolution Gaming with their own live games.
Chanz manages the complete live casino experience through a casino lobby, where players can access all titles. Choosing NetEnt as a live casino partner, compared to Evolution Gaming, does have a slight drawback in terms of game selection. However, Blackjack, Baccarat, and Roulette are still available in many versions. Chanz ensures that different limits, numerous rule variations, and the beloved authenticity of live games are not compromised. Naturally, the live casino games are not only playable on desktop PCs but also on mobile devices, ensuring full functionality and seamless, technically flawless gameplay.
Sports betting
Sports betting would undoubtedly be a fantastic addition to Chanz's offerings, seamlessly integrating into the realm of social gaming. However, to this day, sports betting remains unavailable, with no apparent official plans from the company to introduce it.
However, we can envision players sharing tips on football games, celebrating big wins together, and constantly exchanging the latest rumors about transfers and endgames in a social gaming experience. Perhaps there will eventually be a change of heart at Chanz.
Customer service
We had heard good things about the customer service at Chanz even before our review, and we were pleased to discover that these things are true. In terms of functionality, the customer service offers the usual standards. There is a live chat option available for direct communication, as well as email support for identity verification purposes. However, it is not just the functionality that stands out, but also the atmosphere that always appears helpful and gives off a very competent impression. Furthermore, during the course of our review, the customer service was consistently friendly and helpful.
It is worth noting that the live chat is available 24 hours a day - a rarity for an online casino without a major company behind it. Therefore, we must commend Chanz for their excellent live chat support. However, it is often the case that smaller companies tend to offer more customer-friendliness and service. Let us give credit to Chanz for going above and beyond to provide exceptional support through their round-the-clock live chat feature, which is not commonly found in the online casino industry. It is refreshing to see a smaller company prioritize customer satisfaction and go the extra mile to ensure their users' needs are met.
However, there is some unfortunate news: For instance, Chanz does not offer telephone support. Nowadays, many new casinos entirely forego the option of phone contact, as the demand for it continues to decline. Nevertheless, we are a bit old-school ourselves and appreciate being able to reach someone by phone in case of emergencies. It is disheartening to see this option missing.
Chanz is highly engaged on external platforms, constantly active and interacting. With a 24/7 live chat available, there are occasional periods of lull where Chanz takes the opportunity to explore and engage on external platforms. Chanz's presence is extensive, participating in forums, question portals, and review sites, providing friendly and professional assistance to users in need.
Prizes and awards
Chanz has immediately stood out from the crowd through its unique approach to social gaming. However, Chanz is not yet a household name, especially when it comes to the numerous industry award shows - at least at the time of our casino review. Nevertheless, the potential for accolades is definitely present, and we are confident that Chanz will continue to grow, eventually making its way onto the nominations lists of these prestigious ceremonies within a few years.
Online reputation, praise and criticism
Chanz has been warmly embraced by the community, garnering positive feedback. Undoubtedly, AskGamblers and LatestCasinoBonuses, the two leading casino review and fan sites, have bestowed favorable ratings upon Chanz.
For those who still have concerns about Chanz's Estonian license, rest assured that they have been awarded the prestigious "Certificate of Trust" by AskGamblers. This is not just a meaningless badge, but rather, it is an honor that is not easily obtained. AskGamblers is a highly reputable platform that has strict guidelines that must be met in order to receive this certificate. Chanz has worked hard to meet these requirements and has been actively engaged with AskGamblers since its launch. They have promptly responded and commented on all inquiries and reviews, and have swiftly resolved any issues that have arisen. Currently, there are only two noteworthy player complaints, but Chanz has already satisfactorily addressed them to the satisfaction of both the players and AskGamblers, all within a commendably short response time.
Currently, the ratings on AskGamblers stand at a solid 8.59 out of 10, indicating high user satisfaction. Many gamers appreciate the emphasis on social gaming and are also delighted with the exceptional customer service. The swift payouts and the impressive range of game selections are also highly praised by users.
Chanz is doing exceptionally well at LatestCasinoBonuses. Currently, it has an average rating of 4.3 out of 5 stars based on 86 votes, securing a spot in the top 100 online casinos worldwide. Players at Chanz are particularly delighted with the promotions that offer generous free spins and the speedy withdrawal process.
The community's sentiment corroborates our previous description in our casino review. Chanz is a casino that gets many things right and is poised to expand significantly in the future. While Chanz may not be a major player in the industry just yet, this is likely to change soon after it taps into the mainstream market.
Many of the industry's top online casinos have been operating for a long time. They are thriving because everyone knows that they have built an excellent reputation over the years - in addition, they have been strengthening their profile through marketing and promotions for years. Chanz is still relatively unknown, but we have a strong feeling that this online casino will make a big name for itself in the future.
Our concern about the integration of social gaming becoming a problem has not been confirmed. Instead, Chanz has truly succeeded in complementing the gaming experience with the social gaming element. On the other hand, any player who simply wants to play can also ignore the social element and use Chanz as a regular online casino without having to give up any functionalities or conveniences.
Chanz is a casino that is poised to dominate the future. The selection of games may not be the largest and still needs expansion to catch up with the big casinos. The customer service is helpful and friendly. It feels almost like chatting with a friend when we contact the live chat. The account management impresses with swift transactions and offers numerous options for deposits and withdrawals. In general, we are dealing with a high-quality casino that combines many good attributes with a unique feature. The generous promotions and welcome bonuses add to the appeal. Chanz is a casino that is destined for success.
Social media
Given Chanz's intention to position itself as the casino for social gaming, there were only two viable choices for its own social media presence. Either the casino needed to function as a social platform in itself, or external profiles on other platforms had to be extensively utilized for marketing purposes.
In the end, a balanced approach was taken, and the website itself was expanded with numerous features that we are familiar with from social media giants. Through these functionalities, substantial earnings can be shared, and tips and tricks can be exchanged. However, Facebook and other platforms have not been disregarded either, as official Chanz accounts are being utilized to disseminate content.
Chanz primarily focuses on Facebook and Twitter. The casino's Facebook page is the main source of information for players, receiving regular updates. The Twitter account was established in September 2014, coinciding with the casino's launch, but unfortunately, it has only published around 68 tweets, the latest of which is a few months old. Consequently, Chanz's social media team doesn't frequently check Twitter.
At Facebook, however, they are highly engaged and have managed to gather a significant following around the Chanz fan page. New content is uploaded every few days, including updates on new releases, promotions, and winners of major prizes. Some of the events that appear on Facebook are exclusive to the social media platform, making it essential for every Chanz customer to follow the official page in order not to miss out on casino bonuses or free spins.