Jackpot City Experience
Details and facts
Jackpot City: A Comprehensive Review
When first visiting Jackpot City, one is immediately captivated by the impression of tradition that surrounds this online casino for a good reason. The casino is one of the oldest and most established on the web. It was actually launched online back in 1998. Just for a brief historical context: in 1998, 1. FC Kaiserslautern became Irish champions as a newly promoted team, Cher rocked the charts with "Believe," and Modern Talking made their comeback.
With its wealth of experience, Jackpot City rightly exudes a sense of tradition. True to the customs of yore, it all began when Jackpot City forged a partnership with Microgaming and created an exclusive online casino for this esteemed developer. In the past, individual casinos were synonymous with specific developers, and only a handful of them ventured into crafting their own in-house games (like 888 Casino, for instance). Jackpot City, however, chose not to conform to the current trend that urges casinos to incorporate games from various developers into their portfolios. Even today, Jackpot City stands alone as the ultimate haven for Microgaming enthusiasts. This exclusive partnership naturally comes with its perks, making Jackpot City the go-to casino for the ultimate enjoyment of all things Microgaming.
Jackpot City, being a part of a larger casino group, encompasses many renowned names from the past and present. Our esteemed readers might be familiar with Platinum Play, Ruby Fortune, Gaming Club, Spin Palace, and Royal Vegas. These casinos, both present and former members of the group, share a similar structure, which comes as no surprise. This concise lineup of casinos further highlights the wealth of experience and tradition ingrained in Jackpot City. Therefore, for those seeking the ambiance and charm of the golden era in an online casino, Jackpot City is the ideal destination.
Over the years, Jackpot City has remained largely unchanged. Of course, the website has been technologically improved and modified from time to time, but the fundamental structure has remained the same. For instance, at Jackpot City, we still need to download a casino client to be able to play here. This used to be the norm in every casino, but it's no longer widely practiced. While we can play some of the popular games in the browser without downloading, the full selection is only accessible with a download. In fact, we can even find older games here that have never been converted from Flash to HTML5, bringing joy to the older generation.
Let's start our casino reviews not necessarily with negative aspects, but we would like to mention that Jackpot City is a casino with a traditional approach and therefore doesn't have much new to offer. Nonetheless, for many, it remains the top destination when it comes to Microgaming games. Now, let's delve into the specifics.
Jackpot City website
Design, customer-friendliness, and user-friendliness
The age of the design is evident. This does not necessarily have to be a bad thing, but it is noticeable that Jackpot City has been around for so long. We have known this online casino for years and can therefore say from our own experience that the design has not changed at all. Only a few new buttons and graphics have been inserted here and there. It doesn't seem very impressive in terms of functionality, and it may lag behind compared to modern high-end casinos.
The fact that we have to download a casino client to access all the features already indicates that the casino site is more geared towards providing information and enabling the download. While we can also access many games on the site itself - new releases and popular games are highlighted - we primarily find them at the bottom of the page. It is evident that Jackpot City primarily aims to entice its users with the client.
The great news is that getting lost is not really a possibility at Jackpot City. Unlike many other online casinos where we quickly find ourselves off track and clicking through games that are just okay but not exactly a home run, this danger does not exist at Jackpot City. Here, we are presented with the blockbusters from Microgaming that are always welcomed in any casino, and we swiftly find the perfect games to suit our preferences. The game search filters have been impeccably tuned, allowing us to search for slot games, new releases, all-time favorites, jackpot games, and recently played games. This is more than enough for us and makes the search process much easier compared to many other online casinos.
The remaining part of the website furnishes us with additional information regarding the casino's features. Perhaps this may not always appear up-to-date in terms of the aesthetic factor, but the provided information is presented clearly and comprehensively, encompassing all the essential aspects.
Jackpot City bonus offers
At Jackpot City, not much has changed over time, and one area where this is particularly noticeable is the bonuses and promotions section. The welcome bonus, in particular, has remained unchanged or updated infrequently. In fact, it has even become slightly smaller over the years. Nevertheless, it remains one of the most lucrative in the market when compared to the welcome bonuses offered by competitors. Ultimately, Jackpot City has maintained its consistency in providing rewarding promotions to its players.
The welcome package at Jackpot City can be better described as a bonus extravaganza. We are in for a treat with a hefty extra on each of our first four deposits. Let's delve into the details - a 100% bonus awaits us on deposits up to 400 euros, allowing us to potentially receive a bonus of up to 1,600 euros. This offer puts other online casinos to shame, making Jackpot City stand out from the crowd. It's highly likely that this offer alone is one of the reasons why the casino continues to be cherished by countless players.
On the contrary, the wagering requirements for the bonus are stricter compared to other casinos. The bonus amount needs to be wagered a whopping 50 times before a withdrawal can be made. These conditions only apply to the bonus and not the deposit. In this case, the winnings are evenly distributed between the deposit and the bonus until the required wagering is achieved. Another condition to note is that the bonus only allows for winnings up to 6 times the bonus amount, excluding progressive jackpots. Of course, we can also personally contact support to find a solution on a case-by-case basis, but currently, Jackpot City's policy is clear. We advise players to keep this in mind if they want to maximize their bonus to the fullest.
Promotions and bonuses are also offered at Jackpot City, which vary on a daily, weekly, and monthly basis. These include extra cash, credits, free spins, and even various gimmicks. Since the offerings here are constantly changing, customers of the casino should regularly check the official bonus section. From time to time, there are even tailored promotions that cater to our preferences and behavior as players. These promotions are sent by the casino via email and will definitely catch our attention.
Another way to cash in on bonuses and extras is through the loyalty program for VIP players. This program is also structured very traditionally and awards points to users for almost every activity in the online casino. These points can then be exchanged for credits, which, by the way, come without any additional wagering requirements. The VIP extras allow for higher bonus payments, exclusive offers, and personal VIP customer support, provided by dedicated VIP account managers.
Live-Casino
Initially, we had doubts about the availability of a live casino at Jackpot City because it did not seem to be part of the download client. When Jackpot City first went online, live casinos were unimaginable with the technology available at that time. However, we can confirm that Jackpot City does offer live casino action. The games themselves, however, cannot be accessed through the client; instead, we need to surf directly to the website.
The range of options in this particular field remains limited to Microgaming. The Live Casino category is not as widespread with this developer as the slot games are, but Microgaming does offer the option for some of its partner casinos. Jackpot City has seized this opportunity, delivering a technically well-executed Live Casino experience without any flaws, whether we choose to use it on a desktop PC or mobile devices. However, the selection of games is rather limited. Specialists like Evolution Gaming provide us with live games at countless tables, offering numerous variations. On the other hand, Microgaming only covers the basics, such as Blackjack, Roulette, and Baccarat in their standard versions. So, Jackpot City does offer a Live Casino experience, albeit with some limitations. Nevertheless, many players may find the basic offerings to be sufficient.
Sports betting
Jackpot City is an online casino that adheres to an old-fashioned approach. Up until now, they have never offered sports betting, and it seems that this will continue to be the case in the future as well. If you're looking to place bets, you'll have to find another platform to do so.
Prizes and awards
If you've been in the industry for twenty years, you deserve recognition solely based on that. However, it's true that Jackpot City currently doesn't have any of the major awards to showcase. This is partly because Jackpot City launched at a time when there were no significant prizes and accolades to begin with. Nowadays, there are so many competitors who do everything a little bigger and more modern, resulting in Jackpot City being overlooked by many award shows.
Online Reputation, Praise and Criticism
Jackpot City is highly regarded online, although it doesn't receive top ratings among the community due to the presence of more modern competitors. Let's begin with the review on Casinomeister, which is a mix of positivity. Jackpot City isn't officially accredited by Casinomeister, which in itself would be a mark of quality. However, this is because online casinos need to be licensed in the UK for such accreditation to be possible. Therefore, Jackpot City finds itself in a sort of "gray area" at Casinomeister. Nonetheless, the site has been reviewed and given a CM rating of 7.2. The user rating stands at 7 out of 10 points. Neither of these values is impressive, but they are still solid. Additionally, it must be mentioned that Jackpot City has received the Meister Award for Best Affiliate Program in both 2009 and 2012 – so we have indeed found an award for Jackpot City.
At AskGamblers, Jackpot City receives a stronger score of 7.71 out of 10 points – not quite a top rating, but still good. This rating is derived from the individual ratings provided by users. There are many of them, as Jackpot City has been operating online for a long time. Numerous players are extremely satisfied with Jackpot City. However, not everyone is thrilled about the exclusive partnership between Jackpot City and Microgaming. Many would also like to see games from other developers in the online casino. On the flip side, some players have been loyal customers of Jackpot City for so long that they have now reached the VIP level in the loyalty program and therefore appreciate the excellent service.
It's unfortunate that there have already been 23 complaints against Jackpot City, of which only six have been resolved so far. This statistic presents two possibilities. Firstly, Jackpot City may not be paying enough attention to complaints on external platforms. Secondly, considering Jackpot City's long existence, it seems logical that more problem cases would arise in the end – perhaps even having just 23 cases can be seen as a quality characteristic, given that this online casino has been operating on the web for approximately two decades. However, in both scenarios, it would be wise for customer service to pay more attention to criticism on external websites in the future.
At LatestCasinoBonuses, Jackpot City doesn't perform well. Based on what we've seen, the folks at LCB are usually quite generous and quick to give positive reviews. However, when it comes to Jackpot City, they've been quite strict and only awarded the online casino 2 out of 5 stars (out of 300 votes). Such a rating is, in our opinion, completely unacceptable and rightly so for many players.
While a few positive reviews can be found on LCB, the majority of the community there is not a fan of Jackpot City. But it gets even worse here. Jackpot City has landed on the LCB Warning List due to its low ratings, which alerts gamers to online casinos with issues and risks. Although Jackpot City may have some positive feedback on LCB, the community's overall sentiment towards the platform is mostly negative. In fact, it has received such unfavorable ratings that it is now listed on the LCB Warning List, cautioning players about potential problems and risks associated with the casino.
Summarized
It is quite challenging to evaluate Jackpot City. This is because we have to consider a variety of factors when it comes to this online casino. Firstly, the games available here are exclusively provided by Microgaming, which used to be a standard practice in the industry a few years ago. However, nowadays, many players may question why they should limit themselves to the games of just one developer. This factor alone is likely to deter many players from committing to Jackpot City in the long run.
Furthermore, the casino's software itself is somewhat outdated. It is rare to find a casino client that needs to be downloaded, but Jackpot City still utilizes one. Additionally, the Microgaming games have not been updated for quite some time, catering to players with a nostalgic inclination while leaving fresh and modern titles out of the equation. This is another downside when compared to the competition.
Before signing up, it is essential to consider the overall reputation of a casino. At Jackpot City, we always had a positive impression, although everything seemed a bit outdated and traditional rather than modern and fresh. Surprisingly, many users rate the casino lower than our expectations, especially on LCB. However, we can confidently state that Jackpot City is a safe and reputable casino regulated by high-quality licensing authorities. It holds a license from the MGA and accreditation from eCOGRA. Nonetheless, it is important to address the issues that critics have identified at Jackpot City, as we aim to provide our readers with transparent information.
Approach Jackpot City with caution, we advise everyone. The casino is of high quality and possesses its own allure. The exclusive partnership with Microgaming also has its advantages, creating a casino that is perfectly tailored to the needs of Microgaming fans. Additionally, the VIP and loyalty programs are impressive. However, the live casino action is only satisfactory at best, and the game selection is generally limited. While we did enjoy playing here during our review, we don't necessarily see a compelling reason to visit Jackpot City more frequently.
Social media
Social media is no longer the new hot trend in the online casinos' marketing repertoire. New casinos often limit themselves to simply enriching the Twitter and Facebook accounts of the casino group, without even creating their own pages. With a classic casino like Jackpot City, we were unsure about what the strategy would look like, so we were very excited to see their social media presence.
There seems to be no official Facebook page, although there are a number of fan and fake pages. Nonetheless, Jackpot City does have its own Twitter account, which doesn't share news and updates very often but is currently being actively managed. However, as we write our casino review, no new tweets have been posted for almost five months. The account has been active since 2008 and has occasionally remained silent for months, only to resume sharing information more frequently, giving some hope that Jackpot City will use Twitter more often in the future. Currently, the account serves as a good archive, referring to old blog posts and releases from the online casino.